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"As a first-time homebuyer, I was nervous about the entire process. Step by step, Joe made it easy and fun. His expertise in the Columbus real estate market is a tremendous asset. He is highly recommended!" - Nicolette Horan, March 08
"I wanted to say thank you again, so much, for all your hard work. I know that you really put a lot of time into this transaction and I really, really appreciate it. I'm so happy I got the house and it all worked out and I just wanted to say thanks again, you did a great job and i really appreciate it. I will put that on the survey when they send it to me.
If there is ever anything I can do for you, please don't hesitate to give me a call. I will refer every single person I know to you. I'm going to go get my dog and we're going to sit on the floor of our new house and have a glass of champaign. Thanks a lot Joe" -- Michael Mamp, Feb 08
100% Client Satisfaction
February 28th, 2007 categories: About Me?
Yesterday was the big Coldwell Banker ? King Thompson Awards Luncheon at Nationwide Arena.? We held it there because Coldwell Banker King Thompson recently became a pretty big sponsor of the Blue Jackets and we now have signage all over the place.? It was, as usual, a nice event if not a little cold sitting on top of the ice.
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While I didn’t walk away with a big company-wide productivity award, and although I’m not in the top 4% of all Coldwell Banker Associates worldwide, I did receive the quality choice award once again.? This means I had 100% client satisfaction the previous year (2006).? ? Everyone that I worked with last year had nothing but good things to say about our home buying or home selling (or both) process.? It’s based on client satisfaction surveys after the transaction.?
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Even though that’s always been par for the course in my dealings with my clients, I’ve never been a big testimonial guy.? I know that potential clients like to see something, in writing, from a past client that resonates with them though and I might start specifically asking for open and honest testimonials from my clients.?
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A good number of my clients come to me from referrals but I also have many people who contact me because of the blog or one of my websites.? They understand me from reading my posts and consider me to be at least competent enough to work with and they come to the table with a basic understanding of where I’m coming from.? ? I’ve never been a hard-sell kind of guy but maybe a few words from my happy past clients would persuade a few more people to give me a call so be warned up front potential clients.